FAQ
Welcome to the Littman Lighting FAQ. Below you’ll find answers to common questions about shipping, returns, exchanges, refunds, orders, payments, and customer support.
Shipping & Delivery
1. Where does Littman Lighting ship?
Littman Lighting currently ships within the United States only. International shipping is not available at this time.
2. How much does shipping cost?
We offer Free Standard Shipping on all orders shipped within the United States.
3. How long does order processing take?
Orders are typically processed within 1–3 business days after purchase. Processing excludes weekends and public holidays.
4. How long does delivery take?
After an order has been processed and shipped, standard transit typically takes 4–7 business days, depending on the destination and carrier.
5. What is the total estimated delivery time?
The total estimated delivery time is 5–10 business days from the date the order is placed.
6. Is there an order cut-off time?
Yes. Our daily order cut-off time is 3:00 PM Central Time (GMT-06:00).
Orders placed before 3:00 PM CT will generally begin processing on the same business day. Orders placed after 3:00 PM CT will generally begin processing on the following business day.
7. Will I receive tracking information?
Yes. Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become available or update in the carrier's system.
8. Can delivery times vary?
Yes. Delivery estimates may vary because of weather conditions, carrier delays, holidays, high shipping volumes, or other circumstances outside our control.
9. What if I entered the wrong shipping address?
Please carefully review your shipping information before completing your order.
If you discover an incorrect address, contact us as soon as possible and preferably before the 3:00 PM CT order cut-off time. Once an order has been dispatched, we may not be able to change or redirect the shipment.
Customers are responsible for providing accurate and complete shipping information.
Returns & Exchanges
10. What is your return window?
Eligible products may be returned within 30 days of delivery.
11. What products are eligible for return?
We accept returns for defective and non-defective products, provided the product:
- Is new and unused
- Is returned within the 30-day return period
- Is in its original condition
- Includes original components and accessories where applicable
- Meets the requirements of our Return & Refund Policy
12. Are any products not eligible for return?
A return may not be accepted if the product:
- Has been used or installed
- Has been modified or altered
- Has been damaged through misuse or improper handling
- Is missing required components or accessories
- Is returned after the 30-day return period
For lighting products, we recommend inspecting the fixture before installation if you are considering a return.
13. How do I start a return?
To request a return:
- Contact us with your order number and reason for the return.
- Wait for return approval and instructions.
- Carefully package the product for return.
- Use the return label included in the package for the approved return.
- Mail the product according to the provided return instructions.
Please contact us before sending a return so we can properly process your request.
14. Do you charge return shipping fees?
For eligible approved returns, a return label is included in the package. Littman Lighting does not charge a restocking fee.
15. Are there restocking fees?
No. We do not charge a restocking fee for eligible returns.
16. Do you offer exchanges?
Yes. Exchanges are available for eligible products within the 30-day return period.
The returned product must meet the requirements of our Return & Refund Policy. Please contact us before mailing the product to receive exchange instructions.
17. When will I receive my refund?
After an approved return is received and processed, refunds are typically processed within 7 days.
Refunds are issued to the original payment method used for the purchase. The time required for the funds to appear in your account may vary depending on your payment provider.
18. What should I do if my item arrives damaged, defective, or incorrect?
Please contact us as soon as possible and provide:
- Your order number
- Photos of the product
- Photos of the original packaging
- A photo of the shipping label
- A description of the issue
We will review the information and determine the appropriate resolution, which may include a replacement, exchange, or refund.
Orders & Cancellations
19. Can I cancel my order?
If you need to cancel an order, contact us as soon as possible, preferably before the 3:00 PM CT order cut-off time on the day the order is placed.
Once an order has been processed or shipped, cancellation may no longer be available.
20. What happens after I place an order?
After your order is successfully submitted and payment is authorized, you will receive an order confirmation. Your order will then enter our normal 1–3 business day processing period.
Once shipped, you will receive tracking information by email.
Payments
21. What payment methods do you accept?
We accept the following payment methods:
- American Express
- Apple Pay
- Diners Club
- Discover
- Mastercard
- PayPal
- Shop Pay
- Visa
Available payment methods may vary at checkout.
22. Is my payment information secure?
Yes. Payments are processed through secure payment providers using industry-standard security measures, including SSL encryption where applicable.
Littman Lighting does not intentionally store complete credit card information on its own servers.
23. When am I charged for my order?
Payment is processed when you place your order and payment authorization is successfully completed.
24. What currency do you use?
All product prices and payments are processed in United States Dollars (USD $).
25. Are taxes included in product prices?
Applicable taxes, when required, are calculated and displayed at checkout based on the order and applicable requirements.
26. What happens if my payment fails?
If payment authorization is unsuccessful, the order cannot be completed.
You may try another available payment method or contact your payment provider for assistance.
Contact Us
27. How can I contact Littman Lighting?
For questions about products, orders, shipping, returns, refunds, exchanges, or payments, please contact us:
Store Name: Littman Lighting
Address: 8916 Olcott Ave, Morton Grove, IL 60053, United States
Phone: +1 847-470-0690
Email: info@littmanlightings.com
Opening Hours:
Monday – Sunday: 9:00 AM–8:00 PM
Time Zone:
(GMT-06:00) Central Time (US & Canada)