Refund policy

At Littman Lighting, we want you to feel confident when purchasing from our store. If you are not satisfied with your purchase, we accept returns and exchanges for eligible products in accordance with the terms below.

This policy applies to products purchased directly from Littman Lighting.

RETURNS

  • We accept returns for both defective and non-defective products.
  • To be eligible for a return, the product must meet the following requirements:
  • The return request must be submitted within 30 days of the delivery date.
  • The product must be new and unused.
  • The product must be returned in its original condition.
  • The product should include all original components, accessories, and included materials.
  • Whenever possible, the product should be returned in its original packaging.
  • Products that have been installed, modified, damaged through misuse, or otherwise used may not qualify for a return.

All returns are handled by mail. Customers should contact us before sending a product back so we can provide the appropriate return instructions.

RETURN WINDOW

Eligible products may be returned within:

30 Days of Delivery

Return requests submitted after the 30-day return period may not be accepted.

We recommend contacting us as soon as possible if you determine that you need to return an item.

PRODUCT CONDITION

We accept returns only for new products.

Returned merchandise must be in new and unused condition. Products that show signs of installation, use, modification, damage, or improper handling may not qualify for a refund or exchange.

For lighting fixtures, please carefully inspect the product before installation. Installing a fixture may affect eligibility for a return if the product is subsequently found to be unwanted rather than defective.

RETURN METHOD

All approved returns must be sent by mail.

Please do not send a product to the store address without first contacting Littman Lighting for return instructions.

After your return request is approved, we will provide the information needed to complete the return.

RETURN LABEL

A return label is included in the package for eligible returns.

RESTOCKING FEE

No restocking fee is charged.

Littman Lighting does not charge a restocking fee for eligible returns.

DEFECTIVE PRODUCTS

If you receive a product that is defective or arrives with a manufacturing issue, please contact us as soon as possible.

  • To help us review the issue, we may request:
  • Your order number
  • A description of the problem
  • Clear photographs of the product
  • Photographs of the packaging and shipping label, when applicable

If the product is confirmed to be defective and qualifies under this policy, we will work with you to arrange an appropriate resolution, which may include a replacement, exchange, or refund.

DAMAGED PRODUCTS

If your product arrives damaged during shipping, please contact us promptly after delivery.

Please provide clear photographs showing:

  • The damaged product
  • The shipping box
  • Protective packaging
  • The shipping label

Please keep the original packaging until the issue has been reviewed.

Shipping damage may require coordination with the carrier, so providing complete photographs and information can help us process your claim more efficiently.

EXCHANGES

Exchanges are accepted.

Eligible products may be exchanged within 30 days of delivery, provided the product is new and unused and meets the requirements of this Return & Refund Policy.

Please contact us before sending the product back so we can provide the appropriate exchange instructions.

If the requested replacement product is unavailable, we may offer another appropriate resolution, such as a refund.

REFUNDS

Once an approved return has been received and inspected, we will process the applicable refund.

Refund Processing Time: Up to 7 Days

Refunds are processed within 7 days after the returned product has been received and approved for a refund.

After we process the refund, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

RETURN SHIPPING

Returns are made by mail.

Before returning an item, please contact Littman Lighting for return instructions. This helps ensure that your return is properly identified and processed.

For defective or damaged products, we may request additional information or photographs before determining the appropriate return or replacement procedure.

NON-RETURNABLE CONDITIONS

A return may not be accepted if the product:

  • Is not returned within the 30-day return window.
  • Has been used or installed.
  • Has been modified or altered.
  • Shows damage caused by misuse or improper handling.
  • Is returned without required components or accessories.
  • Cannot be reasonably verified as a purchase from Littman Lighting.

HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange:

  1. Contact Littman Lighting with your order number.
  2. Explain whether you are requesting a return or exchange.
  3. Provide photographs or additional information if requested.
  4. Wait for return instructions before mailing the product.
  5. Carefully package the product for return.
  6. Send the product using the return instructions provided by our team.
  7. Once received, the product will be inspected.
  8. Approved refunds will be processed within 7 days.

CONTACT INFORMATION

For questions or assistance regarding returns, refunds, exchanges, or defective products, please contact us:

Store Name: Littman Lighting
Address: 8916 Olcott Ave, Morton Grove, IL 60053, United States
Phone: +1 847-470-0690
Email: info@littmanlightings.com

Opening Hours:
Monday – Sunday: 9:00 AM–8:00 PM

Time Zone:
(GMT-06:00) Central Time (US & Canada)